When choosing a platform, investors should not only pay attention to whether they use segregated accounts, but also carefully study various factors such as the platform's operating history and capital strength to make wise investment decisions.
Recently, some investors reported to Aihuicha that they encountered an issue with their investment account being automatically withdrawn without reason on the Zhihui ThinkMarkets platform. After trading on September 29, 2023, Investor A made a profit of $1300 in its account, but did not make any withdrawals. However, after opening on Monday, October 2, 2023, he was surprised to find that his account had been automatically disbursed $1347.
What is even more confusing is that this disbursement was completed on Saturday morning and appears to have been successful. When the investor contacted the customer service of the Zhihui platform, they only stated that they were inquiring, but did not provide a clear explanation or solution. At present, the whereabouts of this fund are still a mystery, and the Zhihui platform has not provided any response.
It is not common for an account to be withdrawn without reason, especially without informing the account password. More seriously, it is unknown to which account this amount was disbursed to, and this investor has not yet received any funds from Zhihui ThinkMarkets. Did these over 1300 dollars just disappear out of thin air? The customer's backend clearly has a cash disbursement record.
According to user feedback, the Zhihui ThinkMarkets platform has yet to provide a positive response to this matter, nor has it explained why the customer's account was disbursed without reason, nor has it explained the specific whereabouts of the funds.
Regarding the cash issue on the Zhihui ThinkMarkets platform, we can clearly see that the account and fund security of the platform have not been guaranteed. Therefore, we suggest that investors must carefully consider when choosing investment platforms, conduct multiple investigations and understand the platform's information and reputation, and ensure that their financial security is fully guaranteed.
