XM, once a well-known platform among a group of domestic traders, now opens its trading page on Aihuicha and finds that it has been marked as a "large number of customer complaints" status.
The closure of the gold deposit channel leads to a user's stock explosion
A few days ago, a Huiyou complained that they were unable to deposit funds on the XM platform. On the early morning of September 28th, Huiyou anticipated that the order would require an additional deposit to prevent a stock explosion. However, at that time, the deposit channel on the XM computer had been closed, and at the same time, the deposit port on the mobile phone could not be connected. At that time, Huiyou contacted the customer service of the XM platform to discuss the deposit matter, and coordinated with the other party for an hour and a half, but ultimately the deposit failed. This directly led to the account of Huiyou exploding, resulting in a loss of over 30000 US dollars.
After the warehouse explosion, contact XM's customer service to solve the problem. The customer service asked him to go to the XM complaint department to file a complaint, which was very complicated. The complaint department gave the result of acknowledging the fact that the platform was unable to deposit funds in a timely manner, resulting in the warehouse explosion, but only a small portion of the positions were compensated. In the opinion of the complainant Huiyou, their compensation amount is just a drop in the bucket compared to his lost principal.
Afterwards, Huiyou also complained to XM's regulatory authorities, but there is currently no news.
The XM comment section has already received negative reviews
Let's take a look at the recent user comments section of XM:
It seems like there is no customer service, I have been unable to contact you
XM specializes in killing old customers, losing over $40000, canceling my free overnight interest and accusing me of improper use of the free overnight interest. The key is that I have never moved the order and charged me $1.85 for an overnight fee of 0.1 yen per night
It's really too dark. Last Friday, we were not allowed to deposit money, and there is a market situation where we cannot deposit money
The deposit transfer was notified by 110 that it was a fraudulent account, freezing all my bank cards! Have you ever encountered this situation
It can be seen that XM has many problems, and even some users suspect that it is about to "run away". The comment 'No deposit allowed last Friday' was sent on October 2nd, so it seems that the time is basically in the early morning of September 28th or on September 29th (Friday), and the time when the deposit cannot be made is basically the same as the time when the complaint was filed with Huiyou.
Ai Hui Cha Reminder:
Finally, let's take a look at the regulatory status of the once glorious XM, which currently holds two licenses: the Belize FSC and the Cyprus CySEC. The former belongs to B-level supervision in Aihuicha, while the latter belongs to A-level supervision, but it is unknown which country regulates the accounts of domestic users.
Anyway, XM is now a "problem platform", and traders should stay away from it, whether it is for financial safety or the mood during trading.
