Moneta Markets was founded in 2020, and after more than two years of listing, this Australian trader has attracted many customer complaints. What are the problems with the platform that have caused so many traders to criticize it? Today, Ai Huicha will give you a review.
30% of the unfreeze deposit must be paid in advance for the deposit
According to investor A's feedback, he downloaded and installed the relevant trading software of Moneta Markets through legitimate channels. After trading for a period of time, there was a problem when applying for a deposit. The platform first refused to issue the deposit on the grounds that the recharge funds were not integers (which is a strange reason, right?!), and then said that repeated operations to cancel the deposit required a 30% payment of the principal to issue the deposit.
Isn't this operation a regular operation on a black platform? Afterwards, it was learned that investor A had failed to apply for a deposit, so he cancelled the previous deposit application and applied for a deposit again after the cancellation. If this operation triggered the platform's risk control mechanism, it could be said. So, just confirm your identity information with the customer and lift the account ban. Why do you ask the customer to add funds? Did this operation learn from the black platform?
Abuse of "illegal" deduction of profits to delete accounts
Investor B complained that he made an overnight trading on the Moneta Markets platform with a constant index, and when he was preparing to make a profit, the platform sent an email saying that overnight trading was considered a violation.
The complainant said, "I just traded this order normally, without hedging or brushing, and the platform deemed it to be in violation. I also deducted profits and deleted the account. What else can this platform make sense of Aihuicha learned that the platform explained in an email to investor B that due to the user holding large positions overnight or on weekends, it was believed that the user may have "intentionally abused the platform's negative balance protection policy".
Aihuicha is curious that the "negative balance protection policy" usually introduced by the platform is to ensure that traders do not need to pay for negative net worth gaps when their account net worth losses are negative, which means that these traders will bear any losses faced by customers. This gives traders more sense of security, but on the Moneta Markets platform, it becomes an excuse for users to deduct profits and delete accounts, which actually makes traders feel even less secure.
Ai Hui Cha Reminder
The traders in the trading market are mixed, and even some under supervision have vastly different service quality and brand reputation, which leads to trading risks on the platform itself. When choosing a platform, traders should have sufficient risk prevention awareness. Before investing, they should first investigate and understand the platform's reputation, and then go to Aihui for lightning protection and fraud prevention.
